Frequently Asked Questions

How do I proceed when choosing an item(s)?

All the items on our website are made bespoke to your specificiations.

To start with, you need to choose the ring size, use the suggested size (N1/2) if you are unsure, followed by your preferences for the right combination of colour, clarity and size. 

Before placing the final order please read our blog about ring sizing. If an incorrectly sized ring is ordered, we can resize the ring but this will be at an additional charge. That is why we would recommend choosing the correct size prior to ordering. Please read our blog about the "Best way to determine your ring size"

Once you happy and have selected all the options, click on the icon Add to Cart and the product will automatically ‘fly’ into the cart.

If you wish to continue shopping, feel free to choose another product/size. Products that you chose previously will stay in your cart.

When you are ready to finish your order, click on the shopping cart icon in the top right corner.

Contents of your cart will be displayed and you’ll be able to change the number of products or remove something from your cart. 

You will be able to see the total amount to pay for goods and shipping.

Fill in the order form with the necessary data. If you are our loyal customer and you have won/received a voucher code from us, enter it into the correct field.

After completing this process, go to choose your delivery and payment method by clicking on the Complete Order button.

If everything is correct, all you have to do now is confirm the order by clicking on the CONFIRM order.

If the order was properly created, after a few seconds you will receive a notification email confirming your order.

If you experienced any problems while creating your order, you can contact us by phone or email. We are always happy to help.

How much is shipping / postage and when will my items arrive?

The ordered items are shipped by Royal Mail Special Delivery. 

As our items are all bespokely designed, they need to be manufactured and processed. Delivery usually takes up to 21 days. 

A fixed postage fee of £15.00 is charged.

For express shipping there will be an additional charge and a request needs to be made by email prior to placing your order.

 

 

How do I return or exchange my items?

Returns

You have 14 days to return your order from the date you received it.

However, please note that all the jewellery supplied by Dash of Sparkle are made to order so to be eligible for a return, your item needs to be not as per your order placed. 

If the item(s) are correctly ordered but not to your liking, we can remodel it to a different design - we would only charge for any additional design, labour and material costs.

Otherwise, we are, unfortunately, unable to accept the return of any items that have been produced to your specifications.

And for hygiene reasons, we are also unable to accept the return of any earrings.

Refunds 

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.  

Shipping 

You will be responsible for paying for your own shipping costs for returning your item.

Please ship your returned item with Special Delivery so that it has a tracking number.

However, your original shipping costs will be refunded along with the purchase price.

Contact Us 

If you have any questions on how to return your item to us, please contact us using the form on the contact us page.

How to measure your ring size?

For detailed information and accurate ways to measure your ring size please click on the following link:

www.dashofsparkle.com

What services do you offer?

Services we provide:

Any of the items ordered on our website can be personalised using the categories listed within the individual pieces.

We also offer a Modify Service whereby if you want further tweaking to an item that you see which is not currently available on the site, that can be requested via our contact form. We will provide you with a quote for the modification, followed by a CAD drawing of your design. On receipt of an approved design we will have the item manufactured for you.

Alternatively if you would like to tap into our Bespoke Design, we can produce a new piece(s) based on your brief. You will receive a quote and CAD drawing to approve before the design is manufactured for you.

Engraving is another service offered and built into the site. If it is not offered on a particular piece it is due to the size of the item.

Resizing, if you would like your item resized please advise the correct size when returning the item and we will post it back ASAP (resizing usually takes 48-72 hours).

Warranty

Do you offer a warranty on the jewellery I purchase from Dash of Sparkle?

Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship.

The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.

How do I best care and maintain my new jewellery purchase?

We offer a cleaning and product check-up service (recommended every six months) as a well-advised pre-emptive measure against the possibility of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear.

You will need to cover the shipping and insurance to safely transport the ring to our facility. And as a gesture of gratitude for choosing Dash of Sparkle, we'll cover the shipping back to you.

How can I safeguard my purchase against damage, theft, or a loss?

We recommend that you contact an independent insurer or make arrangements with your homeowners' or renters' insurance carrier.

Helpful hint: Compare rates and coverage before choosing a provider. Ask very specific questions regarding a full range of potential scenarios (E.g. "What happens if all my valuable jewellery gets lost or stolen?" or "What happens if my wedding ring or diamond goes missing?"). Knowing your valuable and treasured jewellery is safely insured will give you peace of mind and satisfaction in knowing you're protected.

Are your diamonds certified and do you hallmark your pieces?

All our diamonds are certified, if you would like a certificate, when purchasing the piece please include the check box for the certification and we will post that out to you with your purchase.

Also all our pieces are Hallmarked, you will find a little stamp on the individual piece to clarify the type of metal used and the carat used.